Shipping policy
INTERNATIONAL SHIPPING:
We have no control over customs and therefore cannot be held responsible for any delays that may occur. Tracking information will be made available to you as soon as it is provided to us.
APPROXIMATE DELIVERY TIMES
a) USA ~ 7 to 16 business days (tracking system available)b) Rest of the World ~ 7 to 25 business days (available tracking system varies)
Delayed delivery - in very rare cases, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and unexpected delays that may occur along the way, and we ask for your understanding and patience should this occur. In such cases, if there are no tracking updates for more than 30-60 business days, we will ship a new package.
PROCESSING TIME VS. SHIPPING TIME
Please note that the processing time (4-6 business days) differs from the shipping time and should be added to the total delivery time. Orders typically take 4-6 business days to be fully processed (inspected, packaged, forwarded to logistics and sent to the post office).
After your order has been processed, our shipping company will pick up your package. An email with your online tracking information can be found on our website.
Processing time - in very rare cases may take longer than the stated expected time frame. During busy periods such as holidays, promotions or other cases, processing time may take longer. We do our best to deliver as quickly as possible and ask for your understanding and patience in such events.
We have no control over customs and therefore cannot be held responsible for any delays that may occur. Tracking information will be made available to you as soon as it is provided to us.
APPROXIMATE DELIVERY TIMES
a) USA ~ 7 to 16 business days (tracking system available)b) Rest of the World ~ 7 to 25 business days (available tracking system varies)
Delayed delivery - in very rare cases, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and unexpected delays that may occur along the way, and we ask for your understanding and patience should this occur. In such cases, if there are no tracking updates for more than 30-60 business days, we will ship a new package.
PROCESSING TIME VS. SHIPPING TIME
Please note that the processing time (4-6 business days) differs from the shipping time and should be added to the total delivery time. Orders typically take 4-6 business days to be fully processed (inspected, packaged, forwarded to logistics and sent to the post office).
After your order has been processed, our shipping company will pick up your package. An email with your online tracking information can be found on our website.
Processing time - in very rare cases may take longer than the stated expected time frame. During busy periods such as holidays, promotions or other cases, processing time may take longer. We do our best to deliver as quickly as possible and ask for your understanding and patience in such events.